Returns & Exchanges
At MASU, we want your home to feel perfect, which is why we offer a 30-day return policy on all decor and furniture items in their original condition. Please note that shipping fees are non-refundable and custom-made pieces are final sale.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package with Care
Place the items in their original packaging, ensuring all protective inserts are included to prevent damage during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing